General terms

The owner of the website , as well as the domains,, and familydraw. es and of the software Family Draw is the company Servicios Genealogicos Abueling, SL, registered in the Mercantile Registry of Barcelona, Volume 41017, Folio 207, Sheet B-375904, 1st Inscription, with address at Calle Progrés 89, 08904 de L'Hospitalet de Llobregat (Barcelona).
Servicios Genealogicos Abueling, S.L., defines below the general conditions of its commercial relationship with the client through said website.

I. Conditions of purchase

The client will process your order through the website, once you have completed your family tree, following the instructions to that effect, and providing your personal data by means of the corresponding form, accepting, where appropriate, these contracting conditions and the privacy policy. .
The prices indicated on the website are expressed in euros and include the applicable taxes at all times. Servicios Genealogicos Abueling, S.L. reserves the right to modify these prices at any time. However, the products will be invoiced on the basis of the rates in effect at the time of making each order.
The customer must verify the information displayed on the order placed and then select one of the payment methods provided in the website.
Servicios Genealogicos Abueling, S.L. does not have access to the bank details linked to the means of payment and does not know or record this information during the payment transaction.
Once the purchase process is finished, the customer will receive, at the email address indicated in the registration form, a communication confirming the order.
For any information about the product purchased, the customer can contact via email or telephone, indicating the order number that was assigned and indicated in the confirmation email of the purchase.

II. Shipping costs and product delivery

Shipping costs are not included in the price of the product, since they depend on the delivery address that the user provides during the purchase process.
Servicios Genealogicos Abueling, S.L. inform the customer of the shipping costs and approximate delivery times in the summary of the order before making the corresponding payment.
It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that the client considers justified.
The logistic management of the orders of the client corresponds to the companies contracted by Servicios Genealogicos Abueling, S.L., reason why this company does not assume any responsibility derived from the breach of the obligations described in this clause with motive of an action or omission carried out by the logistics operator.

III. Warranty

La vigente legislación de defensa de consumidores y usuarios (Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias) contempla en su artículo 103. Letra c) que el derecho de desistimiento no será aplicable al suministro de bienes confeccionados conforme a las especificaciones del consumidor y usuario o claramente personalizados.
Las promociones, ofertas o descuentos atenderán siempre al contenido del mensaje que se transmite. Este hecho implica que en ningún caso el cliente podrá acogerse a un error tecnológico para beneficiarse de forma extralimitada de la promoción, oferta o descuento, ya que se entenderá por válido únicamente el literal del mensaje transmitido.
Con el objeto de reforzar la confianza de los clientes, Servicios Genealógicos Abueling, S.L. consta inscrita en el Registro de empresas de ventas a distancia del Ministerio de Economía y competitividad del Gobierno de España, con el número 2013/1565/09/08/5/V y está adherida al Sistema nacional de consumo con el distintivo oficial número 487.
Para Servicios Genealógicos Abueling, S.L., lo más importante es la satisfacción total de nuestros clientes. Por ese motivo, la compañía garantiza la repetición del trabajo sin cargo alguno tanto si el producto recibido no coincide con el solicitado como si el producto se ha recibido en mal estado.
Si por cualquier motivo un cliente no se considera satisfecho, puede contactar con nuestro servicio de atención al cliente.

IV. Project storage

Servicios Genealogicos Abueling, S.L. it will keep the completed and processed projects of its clients, only for the purpose of attending to possible responsibilities derived from the provision of its services of creation of family trees.

V. Limitation of responsability

Servicios Genealogicos Abueling, S.L. will not assume any responsibility when the delivery of the product does not occur as a result of inaccuracy or falseness of the data provided by the user for this purpose, as well as in the event that the delivery can not be made for reasons beyond Servicios Genealogicos Abueling, S.L., as it is the absence of the addressee.
Servicios Genealogicos Abueling, S.L. will not be in any way responsible for the content, operation and / or data protection policy or other terms contemplated in other websites that may be accessed in some cases by the inclusion of a link (links) in this website , nor of the contents, services or products offered from them, unless these other sites are owned by Servicios Genealogicos Abueling, S.L. The hyperlinks contained in the website can direct to third-party websites. Servicios Genealogicos Abueling, S.L. incorporates them to facilitate the navigation of the client, in no case assumes responsibility for the content, information or services that may appear on these sites, which will be exclusively informative and that in no case imply any relationship between the aforementioned third and Servicios Genealogicos Abueling, S.L.
Access and contracting of the products offered by Servicios Genealogicos Abueling, S.L. requires a computer or computer equipment and an Internet connection. The expenses associated with these elements are not included in the prices described in these legal conditions.
Servicios Genealogicos Abueling, S.L. develops the maximum diligence in the implementation of security measures, however does not assume any responsibility in relation to the safekeeping and proper use of passwords to access the website, which will be the sole responsibility of the client as well as those events organized and / or orchestrated by third parties that for illicit purposes violate the security measures implemented by Servicios Genealogicos Abueling, S.L.
Servicios Genealogicos Abueling, S.L. does not assume any liability arising from the inaccuracy or falsity of the information entered by the client in the family trees, or from the use of personal data of third parties by the client, being its sole responsibility.

VI. Applicable law and jurisdiction

These conditions are governed by Spanish law. For any disagreement that may arise from the application of the services or interpretation or application thereof, Servicios Genealogicos Abueling, S.L. and the user, expressly waiving their own jurisdiction shall be subject to the Courts and Tribunals of Barcelona (Spain) .

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